{"id":587,"date":"2015-07-28T13:37:21","date_gmt":"2015-07-28T13:37:21","guid":{"rendered":"https:\/\/www.volume-software.com\/?page_id=587"},"modified":"2017-12-20T10:01:59","modified_gmt":"2017-12-20T10:01:59","slug":"support","status":"publish","type":"page","link":"https:\/\/www.volume-software.com\/en\/our-services\/support\/","title":{"rendered":"Support"},"content":{"rendered":"<h2><b class=\"b5\">Customer satisfaction i<\/b><b class=\"b4\">s <\/b><b class=\"b5\">our<\/b><b class=\"b4\"> utmo<\/b><b class=\"b5\">st goal<\/b>.<\/h2>\n<p style=\"text-align: justify;\">Our support team is ready to answer your questions and to propose the best solution to solve the possible troubles using the software.\u00a0Our support team fully masters the problems and the industrial requirements of the packaging and graphical industries. Responsiveness is the watchword.<\/p>\n<p style=\"text-align: justify;\">Volume Software proposes \u00a0a helpdesk:<\/p>\n<ul>\n<li>Software: we help you use the\u00a0ERP software.<\/li>\n<li>Technical: we help you address\u00a0technical or system issues.<\/li>\n<\/ul>\n<p style=\"text-align: justify;\">We use the software <strong>AnyDesk<\/strong> that provides us with fast remote control tools to better help you.<\/p>\n<p><img loading=\"lazy\" decoding=\"async\" class=\"aligncenter wp-image-318 size-medium\" src=\"https:\/\/www.volume-software.com\/wp-content\/uploads\/2015\/04\/service-support-1-400x231.jpg\" alt=\"service-support-1\" width=\"400\" height=\"231\" srcset=\"https:\/\/www.volume-software.com\/wp-content\/uploads\/2015\/04\/service-support-1-400x231.jpg 400w, https:\/\/www.volume-software.com\/wp-content\/uploads\/2015\/04\/service-support-1-190x110.jpg 190w, https:\/\/www.volume-software.com\/wp-content\/uploads\/2015\/04\/service-support-1-600x347.jpg 600w, https:\/\/www.volume-software.com\/wp-content\/uploads\/2015\/04\/service-support-1-810x468.jpg 810w, https:\/\/www.volume-software.com\/wp-content\/uploads\/2015\/04\/service-support-1-1140x659.jpg 1140w, https:\/\/www.volume-software.com\/wp-content\/uploads\/2015\/04\/service-support-1.jpg 1565w\" sizes=\"(max-width: 400px) 100vw, 400px\" \/><\/p>\n<h2>Traceability\u00a0of events and tracking of development requests.<\/h2>\n<p style=\"text-align: justify;\">An <strong>extranet web space<\/strong>\u00a0is available for our customers. It allows them to report incidents and development requests. As a true <em>workflow<\/em>, this extranet provides for all these applications. Thus the project manager in charge of the customer can monitor in real time the difficulties experienced and the solutions implemented to address them.<\/p>\n<p>&nbsp;<\/p>\n","protected":false},"excerpt":{"rendered":"<p>Customer satisfaction is our utmost goal. Our support team is ready to answer your questions and to propose the best solution to solve the possible troubles using the software.\u00a0Our support team fully masters the problems and the industrial requirements of the packaging and graphical industries. Responsiveness is the watchword. Volume Software proposes \u00a0a helpdesk: Software: [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":79,"parent":578,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v22.3 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>Support - Volume Software<\/title>\n<meta name=\"description\" content=\"Customer satisfaction is our utmost goal. 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